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Manutan Reviews
Our brand, our products - your opinion!
Thanks to the feedback you share with us, we learn more about your expectations, which help us improve your experience with Manutan UK.
Your comments also help us improve our product offering so that our customers can find exactly what they need, when they need it.
Furthermore, by publishing reviews on Manutan’s product pages, you will assist other buyers in finding their ideal product. As a result, your feedback is made public throughout the promotion of our products and services.
Authentication
In order to guarantee the authenticity and reliability of our reviews, Manutan works with two partners:
BazaarVoice
BazaarVoice collects reviews of products you have ordered from us via an email sent to you after you place an order with Manutan. Each review is published on our product pages after moderation, and respects BazaarVoice's authenticity policy, based on both anti-fraud technology and human analysis.
Trustpilot
Trustpilot allows you to post a review about your experience with Manutan (order, delivery, information request, etc.). These reviews, published on our website, as well as on the Trustpilot platform, must comply with Trustpilot's authenticity policy, which includes an automated anti-fraud system. At any time, a review that appears to be inauthentic can be reported for verification by our partner's teams.
Why we ask for your personal data when submitting a review
Your personal data (first name, surname, email address) is collected to ensure the authenticity of your reviews, but also to improve your experience as a Manutan customer. This information is stored for the purpose of displaying your reviews in our sales catalogues for the duration of the product's life and for a maximum of seven years.
You can read Manutan's privacy policy, as well as the privacy policies of our partners BazaarVoice and Trustpilot.
Moderation
All your Manutan reviews are published, whether positive or negative, without any modification, subject to compliance with the moderation rules:
- No reference to competition should be made (e.g. comparison, inducement to buy, etc.);
- The review must not contain any inappropriate, vulgar or defamatory images/content;
- No communication of personal information (e.g. telephone number, names, etc.);
- No mention of a prize or URL should be made;
- For product reviews: mention of a problem not directly related to the product (e.g. delivery, customer service, etc.) will not be published
- Duplicate notices and spam will not be published;
- A notice written by a minor under the age of 13 will not be published.
Editing, updating and deleting your Manutan reviews
Any review that our partner Bazaarvoice rejects will be communicated to the author by email, giving them the opportunity to edit and resubmit the review.
The reviews managed by our partner Trustpilot are published immediately, and can be edited, updated or deleted at any time on the Trustpilot platform.
